About Vidiva 

Vidiva is a financial services platform that is committed to making the payment process simpler for everyone. We believe that through a well-designed product, we can help improve the payment experiences of our users. We do not believe in marketing gimmicks. We would like to win the users‘ hearts by staying true to our words and never over-claiming what we are not. We  are people-centric. We believe that through a well-designed product, we can help  improve the payment experiences of our users.  

Through our two flagship products, we address diverse needs:

Ting: An intuitive e-wallet designed for individuals, particularly young professionals and budding entrepreneurs, seeking to gain control over their money, improve financial well-being, and achieve their financial goals.

Paykit: A powerful payment acceptance solution tailored to micro, small, and medium-sized merchants. Paykit simplifies online selling, unlocks business growth, and empowers merchants to optimize operations and scale their success.

Internally, we encourage an open, collaborative, inclusive working environment.  We are hiring talented, thoughtful and self-directed people to help us operate the fintech platform of the future. Come join us!

Vidiva is seeking a dynamic and organized Operations Executive to play a crucial role in ensuring the smooth and efficient operation of our digital wallet and payment gateway services. The ideal candidate will be a detail-oriented problem-solver with a strong understanding of operational processes.

Department

Operations

Reports to

Operations Manager

About the Role

As an Operations Executive, you will be responsible for overseeing various aspects of our operations, including compliance, policy maintenance, customer support, and transaction reconciliation. You will work closely with different teams to ensure that our products and services meet the highest standards of quality and customer satisfaction.

What your job will look like

• Ensure compliance of policies and procedures to ensure excellent product services
• Manage onboarding progress of digital wallet and payment gateway services
• Maintain and update product guideline documentation
• Handle customer inquiries and complaints, through contact center and other channels
• Reconcile transactions with partners and customers to ensure accuracy and prevent discrepancies

You should apply if you have

• Bachelor‘s degree in Business Administration, Finance, Economics, Law or a related field
• 0-2 years of experience in operations
• Strong understanding of operational processes
• Excellent organizational and problem-solving skills
• Excellent communication and interpersonal skills

It would be easier for you to get started if

• You are proficient with Google Workspace, visual process flowcharts (Whimsical, Lucidchart, etc.), CRM and Ticketing system (Salesforce, Zoho, Zendesk, JIRA, Asana, etc.)
• You have basic knowledge of payment gateway technologies and industry trends 

You can expect

• Competitive salary (120-180 million VND annually) and the opportunity for rapid career advancement within our growing company.
• Competitive benefits package:

• • 14 days of annual leave
  • Annual leave increased based on working seniority
  • Health insurance coverage for employees after a certain length of service
  • Bonuses for various holidays throughout the year
  • Quarterly birthday parties and team-building activities
  • Modern equipment and facilities to support work

Where you will be working

Floor 22, Lim Tower 3, 29A Nguyen Dinh Chieu Street, Da Kao Ward, District 1, Ho Chi Minh City 

Our hiring process

1. Application: Submit your application online.
2. Assessment: Complete a pre-employment assessment.
3. Phone Screening (if applicable): Interview with our HR team.
4. Interview: Onsite or online interview with the hiring manager.
5. Reference Check: Verification of your work history.
6. Offer: Receive a job offer if selected.

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this, please don’t hesitate to contact us at careers@vidiva.vn