Privacy Policy

Version 1.1, 14 June 2021

Vidiva (“We”) respects your privacy and is committed to the security of your personal data. We take our responsibility seriously regarding managing, protecting, and handling your personal data appropriately.

Please note this data privacy notice is intended to inform you about how we collect and process your information, including any information you provide to us through the app/website when you register for an account, download guides or other content, and/or use Vidiva’s services.

This data privacy notice should be read in conjunction with Vidiva’s cookie notice.

1. Terms & general notes

You acknowledge and agree to this notice by registering for an account and using the Vidiva website, as well as the methods, requirements, and/or policies described in this notice, and by consenting to allow us to collect, use, disclose legally (when required by competent authorities), and/or process your personal data.

Vidiva has the right to adjust, supplement the provisions in this notice in accordance with Vietnamese law and Vidiva’s policies at any given time. Vidiva will notify you of any changes and updates to the notice. At any time, you agree that continuing to use Vidiva’s services after changes and updates to this notice means you consent to the modified and updated policies and regulations of Vidiva. All previous versions of the privacy notice will be retained for your convenience to access and reference changes.

The Vidiva website may have links to third-party websites, plugins, and applications. Clicking on or allowing these links may allow third parties to collect or share your data. We do not control these third-party websites, and they are solely responsible for their privacy policies. When you leave our website, you should read the privacy policies of each website you visit.

The information we hold about you must be accurate and up-to-date. Therefore, please inform us if your information changes while using our services. You can file complaints with us regarding information security through the Contact Information (Section 8 of this notice).

2. What information we collect about you

We may collect, use, store, and transfer various types of personal data about you, which we have categorized as follows:

  • Contact information: Billing address, delivery address, email address, and phone number.
  • Transaction information: Information about your payments or transfers to you and other information about the services you request from us.
  • Technical information: Internet Protocol (IP) address, login information, type and version of browser, timezone and location settings, type and version of browser plug-ins, operating system and platform, and other tools in the device you use to access the Vidiva website
  • Usage information: Information about how you use the Vidiva website and Vidiva’s services.
  • Advertising and communication information: Your preferences in receiving advertisements from us and third parties.

We also collect, use, and share aggregated information such as statistical data for business operation purposes. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.

No Special Categories of Personal Data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, political opinions, information about your health, genetic or biometric data) will be collected. We also do not intentionally collect any information about criminal convictions and offenses.

If you fail to provide information: In cases where we need to collect user identification information as required by intermediary payment activities and you do not provide it when requested, we regret that we will not be able to provide our services to you, but we will notify you and attempt to clarify the reason.

3. Why and How We Collect and Use Your Information

We only collect and use your information when permitted by law. Typically, we collect and use your information in the following cases:

  • Compliance with regulations or legal requirements, for example, we must comply with the requirements for electronic wallet account records (Circular 23/2019/TT-NHNN dated November 22, 2019).
  • When we contact you to confirm your information and requests.
  • To provide technical support for our services.
  • To inform you of changes to our services.
  • When necessary for our legitimate interests (or those of a third party).

4. Sharing Your Information

We may share some of your information with third parties, including:

  • Business partners, suppliers, and subcontractors for the performance of contracts we enter into with them or you.
  • Analysts and search engine providers to help us improve and optimize our app/website. For example, Google Analytics tools.

We always require all third parties to respect the security and use of your information in accordance with the law. We do not allow third-party service providers to use your information for their own purposes, and they are only allowed to process your information for specific purposes and must follow our instructions.

We may also provide your personal information when we have a legal obligation to provide or share your information with competent authorities to comply with legal regulations (Anti-Money Laundering Law) or to enforce or apply our terms of use and other agreements, or to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud prevention, anti-money laundering, and risk reduction.

5. Information Security, Data

We have taken appropriate security measures such as encrypting account passwords (non-reversible encrypted passwords), encrypting ID card/CCCD/passport information, obscuring bank account numbers and Bank cards when your personal data is lost, used, or accessed unlawfully, altered, or disclosed. Furthermore, we limit access to your personal data to employees, sales agents, suppliers, and other third parties with a legitimate business need to know. They will only process your personal data according to our instructions and are responsible for securing the databases.

We will handle any suspected breaches related to personal data and will notify you and any relevant regulatory authorities of any breach. In addition, you agree that Vidiva has the right to request the competent court to resolve according to Vietnamese law as needed.

6. Data Information Storage

We will only retain the necessary information reasonably for the purposes we need or we are required to comply with legal, tax, accounting, or reporting regulations. Your information may be stored for longer in case of complaints or if we identify signs of disputes related to us.

Other details regarding the retention period of your personal data are always available in our data retention policy; you can contact us at any time.

7. Your Rights

In certain cases, you have specific data protection rights regarding your personal data as follows:

  • Request access to your personal data.
  • Request correction of your personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request the transfer of your personal data.
  • Withdraw consent at any time.

If you wish to exercise any of the rights set out above, please contact us via the Contact Information (Section 8 of this notice).

8. Other Important Information

Please regularly check to update these notices, and if necessary, you can contact us through the detailed information below for us to improve:

Update: This notice may be updated over time. Any updates we make to this notice will be effective immediately when posted on our website (and we will also send them via email to customers who have provided us with their email addresses). You will need to check the Vidiva website for timely updates.

Contact: If you have any questions about these notices or this information helps us improve, please let us know through:

  • Email at
  • Hotline number +84 287 308 4382
  • Send mail to the address: 22nd Floor, Lim 3 Building, 29A Nguyen Dinh Chieu Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam.