Software Engineer I (Flutter)
Technology Development, Ho Chi Minh City, Vietnam
We are looking for a customer-centric Operations Executive, who is great at optimizing processes, driving efficiency, and achieving outstanding results. Strong ownership, strategic thinking, adaptability, and a deep commitment to customer satisfaction are essential.
The Operations Executive is responsible for developing and maintaining policies and procedures to ensure excellent digital wallet and payment gateway services, manage onboarding progress of digital wallet and payment gateway services and handle customer inquiries and complaints, through contact center and other channels
The position reports to the Operations Manager.
- Develop the service operations policies, procedures, and protocols to meet the company‘s strategies and ensure excellent customer/ partner service.
- Deliver the offering services to customers and partners.
- Provide exceptional customer/ partner service and support through various channels (chat, phone, email, social media).
- Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.
- Stay updated on company‘s products, services, and policies to provide accurate information to customers.
- 2+ years related working experiences (Fresh graduate with Distinction/Honor can be well considered).
- Bachelor degree, major in Business, Law, Banking/Finance, Operation, or related domains.
- Relevant professional certificates are preferred.
- Proficiency with G-Suite and Microsoft Office (Excel, Word, PowerPoint), Visual process flowcharts (Whimsical, Lucidchart, etc.), CRM and ticketing system (Salesforce, Zoho, Zendesk, JIRA, Asana, etc.)
- Good English in writing and speaking.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize effectively, excellent communication and teamwork skills.
- Customer-centric mindset and empathy,time management and problem solving.
- Enthusiasm for growth and improvement, openness to feedback.
- Basic knowledge of payment gateway technologies and industry trends.
- Process improvement and project management.
- Experience in the Fintech industry is preferred.
- Attractive salary: Nego.
- Working time from Monday to Friday, 8h30-17h30.
- Annual leaves (starting 12 days and up to 20 days according to job grade).
- 01 work-from-home day every two weeks.
- Fascinating welcome kit for every new employee.
- Dynamic and joyful working environment, we seriously invest in HR development.